If you know or suspect anyone who might have gambling-related issues and you wish to help, we encourage you to contact us to inform us. Our customer support agents are here to hear you out and are trained to handle cases of this nature.

Please bear in mind, our agents are unable to discuss or divulge any information about our customers, due to legislation protecting customer privacy.

Together with your description of concerns, you will be asked to provide photo identification (e.g. national identity card, driver's licence, etc.), a proof of your address (e.g. a recent utility bill, showing your name and address), as well as your contact details to enable us to get back to you once we have looked into the matter. We will also need you to confirm your relation to the person in question.

We will escalate the case to our Responsible Gaming department immediately after receiving the necessary information, and they will then carry out a thorough investigation of the case, keeping the information you have provided us with in mind. Our main aim is to ensure that our customers play responsibly, so you can rest assured that the case will be handled with great care.

We understand the sensitive nature of the topic, and, for this reason, we would like to assure you that all our communications are kept strictly confidential. 

Apart from contacting us directly, you can also visit our dedicated LeoSafePlay page which includes information on how you can help a loved one if they exhibit symptoms of problem gambling.