Are there any technical requirements to use Mitek?
Mitek is our trusted online identification partner, therefore no additional software needs to be downloaded.
The following browsers are supported:
- Chrome
- Safari
- Edge
- Firefox
- Samsung Internet Browser (latest versions)
Supported devices: any smartphone, desktop or tablet with a secure internet connection accessing the service through any of the web browsers listed above.
Kindly note that selfie capture, liveness capture and document capture via webcam are not permitted.
Are there any requirements to the file?
The document images must be clear, legible, and contain all necessary details. Preferably, the images should be in colour and original scans/copies of the document. There should be no glare, white spots, black spots, overexposure, underexposure, blurriness, excessive cropping or obscurity that may interfere with the successful processing of the document.
- Dimensions of the file should not be smaller than 800 pixels width or height (whichever is the smaller value).
- Size of the file if allowed to be not more than 30MB per image upload. Minimum image size is 1MB per document.
- Images should not be more than 2 degrees rotated left or right. Furthermore, the image should not be more than 2 degrees off flat.
Handwritten documents are not supported, whereas typewritten documents have limited support also.
Can I change the language while uploading my documents?
To change the language inMitek, simply click on the document upload link, scroll to the bottom of the page and change the language to your preferred one.
Mitek supports following languages (Latin characters only):
- English
- Brazilian-Portuguese
- Bulgarian
- Danish
- Finnish
- French
- German
- Greek
- Hungarian
- Italian
- Latvian
- Lithuanian
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Slovak
- Spanish
- Swedish
- Turkish
- Dutch
- Japanese
