This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance!
Why do I have to verify my account?
Due to the licensing regulations under the MGA we are required to validate your identity. You can rest assured that your documents are held safely on an encrypted secure server.
Verifying your identity will help us ensure that your winnings are securely paid out to you and only you. It also guarantees that any deposits you make originate from legitimate sources, thus preventing unauthorised use of your payment card and safeguarding both your account and the funds or winnings within it.
How do I verify my account?
When should I send in documents?
You will receive a notification via email from GoGo Casino asking you to verify a certain document in order to validate your member account details. We may require certain documents at different stages in time and there is the possibility that we re-request a new document such as a new ID to keep your account info updated.
What type of documents do you require?
ID - In order to verify your identity, we need to see a government issued photo ID that states your place of birth. This ID should be valid and in date. We need to see all four corners of the document and ensure that the images are clear and all 4 corners of the document are visible. Please do not cover any part of the image.
Proof of Address - We need to see a utility bill, letter or statement that has an issue date within the last 3 months. You can take a screenshot of any online bills you may have, or otherwise take a photo of the document and upload it. You can mask any other personal information that's showing on this document.
On this document, we need to see the following:
- Your name
- Your address
- The issue date
- The company name/ logo
Please ensure you can see all of the above in order to verify your proof of address document.
How do I upload my documents?
You can use our document upload feature on your account by heading to the “Hamburger Menu”, “Profile”. From here you will see your “Account Overview” and any requested documents can be seen under “Verify Account”. Make sure you have your documents ready before entering the upload feature.
