To keep your account safe and comply with legal requirements, we’ll need to verify your identity. Follow the steps below to complete the verification process.

Step 1: Log in to your account

Step 2: Provide information

Before you can use your account, we need some personal details and valid documents.

• Go to the document upload page.
• Prepare your valid identification document.

Note: We do not accept foreign ID cards or residence permits.

Step 3: Upload your documents

Select and upload the required identification document.

• Accepted: Valid government-issued ID (passport, national ID card, driver’s license).
• Not accepted: Foreign ID cards, residence permits.

This is a legal requirement in line with our Terms & Conditions and Privacy Policy.

Step 4: Select issuing country

Choose the country that issued your ID.

Step 5: Upload the photo side

Take a clear photo of the front side of your ID.

• Ensure details are readable.

Step 6: Upload the back side

Turn your ID around and take a clear picture of the back side.

Step 7: Verification in progress

Once uploaded, your documents are carefully and securely reviewed.

• Please remain on the page until the upload is complete.

Step 8: If your document is rejected

If your document does not meet requirements, you’ll see a rejection message.

• Common reasons: background not clear, poor lighting, blurry image, not all information was visible.
• Action: Re-upload your document with better quality.

Reminder: Foreign ID cards and residence permits are not accepted.

Step 9: Documents under review

Your documents will now be reviewed. This process can take several hours.

• You will receive an email once verification is completed.

For any additional help, please get in touch with our Customer Support team.