This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance!
Why do I have to verify my account?
Due to the licensing regulations under the MGA we are required to validate your identity. You can rest assured that your documents are held safely on an encrypted secure server.
Verifying your identity will help us ensure that your winnings are securely paid out to you and only you. It also guarantees that any deposits you make originate from legitimate sources, thus preventing unauthorised use of your payment card and safeguarding both your account and the funds or winnings within it.
How do I verify my account?
When should I send in documents?
You will receive a notification via email from GoGo Casino asking you to verify a certain document in order to validate your member account details. We may require certain documents at different stages in time and there is the possibility that we re-request a new document such as a new ID to keep your account info updated.
What type of documents do you require?
Proof of Identification - In order to verify your identity, we require a government-issued photo ID showing the place of birth. This ID should be valid and current. All four corners of the document and the photograph must be clearly visible. Please do not cover any part of the document!
Proof of Address: To verify your address, please provide a photo or screenshot of one of the following documents, ensuring it clearly shows the required information.
Required Information:
- Your full name
- Your full address
- Issue date (within the last 3 months)
- Company name/logo
- All 4 corners of the document
Acceptable Documents:
- Utility Bill (Gas, Electric, Satellite Television, Landline or Mobile Phone)
- Bank Statement (With issue date in the last 3 months)
- Credit Card Statement
- Doctors Letter
- Tax/Welfare Letter
- Insurance policies
The easiest way to obtain the full, correct document is by downloading it as a PDF file and submitting it through the upload feature.
How to download a PDF :
- Go to your banking provider, or utility provider's app or site
- Find or generate a recent statement or bill. (If you can't find one, you can ask for one to be created for you by your provider's support and they will send it over to you
- Click the download link or icon. This is usually a button that says "Download," "PDF," or has a PDF icon (red document with white lettering).
- If there’s no button, right-click the PDF and choose "Save As..." or "Download."
- Choose where to save it on your device.
Alternatively, you can take a screenshot of any online bills you may have, or otherwise take a photo of the document and upload it. You can mask any other personal information that's showing on this document.
Important Note:
Scanned documents are generally not accepted.
You may mask any personal information not listed as required.
Ensure all required information is clearly visible to avoid delays in verification.
How do I upload my documents?
You can use our document upload feature on your account by heading to the Hamburger Menu, then Profile, and any requested documents can be seen and uploaded here.
Make sure you have your documents ready before entering the upload feature.
